EXPRESS SHIPPING: See our Shipping page

SECURITY: Safe and Secure Shopping:

We have taken every precaution to make your transactions secure. When you use your credit card to shop at CostumeShop.biz, the transaction is secure. Our servers use industry-standard security measures, including SSL (Secure Sockets Layer), an advanced encryption technology. This technology safeguards your personal information and guarantees privacy. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below. All account information submitted to us is safely isolated from unauthorized Internet access.

The shopping cart or "basket" and all order transaction web screens are done on a secure web server and are 128-bit encrypted via HTTPS protocol and Secure Socket Layer (SSL) to provide the highest level of security available to the public.  This is indicated on your browser by the "https" URL and the padlock symbol appearing in the status bar on the bottom-right of your screen.

Our catalog, meaning our product database and pictures of our stock, are not hosted on a secure web server because this requires considerable processing overhead both on our server and your PC to encrypt and decrypt the web content.  There is no need to secure pictures and catalog text as there is no security risk in browsing our catalog.  As soon as you add an item to the basket, however, you will see the URL change to "https" and the padlock symbol appear because then you are connected to the secure server with SSL authentication and encryption.

We use VeriSign as our credit card processor.  Verisign is an industry leader and takes stringent measures to protect their servers from hackers and viruses. We take advantage of the latest security features Verisign offers.

At our offices in San Diego, we use a SonicWall Firewall-Router, Trend Micro PC-cillin Internet Security 2006, SpyBot and Ad-Aware software which are automatically updated.  We do updates on our Microsoft and other software weekly. All our e-mail communications are scanned for viruses before being sent to you.  We take all reasonable precautions to protect both you and us from unauthorized access to our business information. 

PRIVACY POLICY:

We do not sell, exchange, rent, publish or in any way provide your customer information to anyone!

Customer information gathered is solely for processing the transaction. We do request a phone number or email address in case of need to contact you about your order.

Your credit card information is kept in encrypted form and is not visible to our employees. It is only retained for a limited time to enable adjustments or refunds to your order.

If you have purchased from us, or elected to join our E-Mail list, we will contact you only for informational purposes such as announcing seasonal inventory or sales, for example, to remind you to shop early for Halloween

OFF-LINE ORDERS:

Although we prefer you order via our secure website, we will take orders via phone, fax or postal mail.

• Phone: 858-538-8902
• Fax: 858-484-3881

If you want to pay by cashiers check or money order, please send postal mail to:

Twice-as-Nice Costume Shop
9155 Bedel Ct.
San Diego, CA 92129-3347

Sending a personal check will only delay your order as we wait for it to clear.

During Halloween season, we prefer to take only credit cards.  Merchandise moves so quickly that by the time we receive your check, the merchandise could already be out of stock. 

COSTUME  RETURN  POLICY:

• Inspect and try on the new costume immediately upon receipt.
• If the costume is not suitable, customers  must call or e-mail for a Return Merchandise Authorization  WITHIN 2 CALENDAR DAYS of receipt of merchandise.  (We verify receipt through Delivery Confirmation Receipt tracking.)
• For example, if the merchandise is received on Saturday, the 20th, the customer must call or e-mail no later than Monday, the 22nd.
• Customer must receive a Return Merchandise Authorization (RMA) first, before sending the return.  E-Mail us or call (858) 538-8902 (San Diego CA - Pacific Time Zone) for an RMA number.
• The original Sales Receipt, or copy of it, must be included in the packaging, with the Return Merchandise Authorizatin number clearly written on the enclosed paperwork..
• Costumes must be returned neatly folded and packaged in the same bag in which they came. 
• Returned costumes must have never been worn, but only tried on.
• Only the price of the costume itself is refundable.
• The customer is responsible for all shipping & handling charges coming and going, plus a 15% re-stocking fee.  (This is the industry standard return policy for Halloween shops.)
• In October our staff is under such an extreme workload that credits for returned Halloween costumes may not be processed until as late as November 15th. 

Costumes are considered one-time-use garments, and therefore most costume companies adhere to strict return policies..  Costumes returned close to or after Halloween usually have to be stored for a year until they are re-sold.  Therefore,  we require a prompt return of unwanted costumes in order to reduce to number of hold-over items for next year.   Please be patient about return credits during October.  Staff is doing the best they can to get people their costumes, and processing returns are usually put on hold until after Halloween.

MAY I VISIT YOUR STORE WHILE IN SAN DIEGO?

Our San Diego location is not a retail store. It is a warehouse, shipping and office location only. We do not allow visitors as they unduly interfere with the work flow. There is no showroom, and there is no place to try on costumes or conduct business. We don't have a cash register or credit card point-of-sale terminal. We don't permit costume pick-ups or return drop-offs at our shipping location. All our business transactions are done through the web and the mail. If customers do show up unexpectedly, we are sorry but we have to ask them to leave. Since we are a web store, all business communications are done via e-mail, the web, the mail or on the telephone.

For customers who prefer to look at actual costumes before purchasing, we suggest a brick-and-mortar costume shop, of which there are several in the city of San Diego.

I LIVE IN SAN DIEGO AND I NEED MY COSTUME TOMORROW

You will get your order the next day via Same-Day Shipping via Priority Mail.

About Us

• We are a web-only business in San Diego, California. We do not have a walk-in storefront.
• Twice-as-Nice-Shop.com, CostumeShop.biz and Costume-Shop.biz are our URLs.
• The Twice-As-Nice-Shop.com was first established in the year 2000, and sells matching children's twin clothing.
• In 2001, we expanded into costumes, and that part of the business grew very rapidly. 
• We developed a specialty in children's costumes, and animal costumes in particular. 
• We are a small family-run business, with two or three employees during most of the year.  However at Halloween we have a large increase in staff.
• If you have questions, please E-Mail us, call (858) 538-8902 or FAX to (858) 484-3881 (Pacific Time Zone).

Thank you for shopping with us!  

The Bergholdt Family